Returns & warranty
Can I return my order?
You can (partially) return your order within 14 days. Always wait for our approval before sending a product back. Returns without prior approval cannot be processed.
Return shipments can only be sent to our return address using a reliable shipping method with tracking. You cannot drop off the package in person.
Returns we cannot accept:
- Damaged products
- Incomplete products
- Products with damaged, dirty, or missing packaging
- Parts that have been painted
- Parts that have already been installed or used
- Items specially ordered for you (with longer delivery times)
- Custom-made parts (such as brake lines)
- Discounted or outlet items
Please note: if a product turns out to be defective after installation, this falls under our warranty policy and not the return policy.
For orders over €150, you receive a €6.95 discount. If your order value drops below €150 due to a return, this discount will be automatically reversed.
What are the return conditions?
Returns we cannot accept:
- Damaged products
- Incomplete products
- Products with damaged, dirty, or missing packaging
- Parts that have been painted
- Parts that have already been installed or used
- Items specially ordered for you (with longer delivery times)
- Custom-made parts (such as brake lines)
- Discounted or outlet items
Please note: if a product turns out to be defective after installation, this falls under our warranty policy and not the return policy.
Who pays the return shipping costs?
The shipping costs for both outbound and return shipments are always at the buyer’s expense and will not be reimbursed by us.
How do I request a return?
Returns are first reviewed to see whether we can offer you a better solution (such as an exchange or product advice).
Send us your order number + reason for return via our returns page. After review, you will receive the next steps.
When will I receive my refund?
Refunds are generally issued as store credit. If you prefer a refund to your original payment method. Then contact us here, and we will arrange that for you.
What should I do if I received the wrong product?
Sorry to hear that. Please take a photo of what you received and submit it via this form. This allows us to help you quickly and resolve the issue.
What should I do if my order arrives damaged?
Sorry to hear that. Please take a photo of the damage and the packaging and submit it via this form. This allows us to help you quickly and resolve the issue.
Do I have a warranty on my purchase?
Yes, absolutely. You always have a warranty on your purchase. The warranty is at least 1 year and can, depending on the brand and product, be lifetime.
How do I request a warranty claim?
Take a photo and/or video of the issue and submit it via this form. This allows us to review your claim quickly and resolve the issue.
What situations are covered by warranty?
- Warranty applies under normal use and proven correct installation (for example with a garage invoice).
- Use for racing, track, or off-road purposes, incorrect installation, modifications, or normal wear and tear are excluded from warranty.
- If a product becomes defective within the warranty period without misuse or external damage, we will provide a repair or replacement free of charge.
- Warranty is always handled via the manufacturer. We process your request and coordinate with the manufacturer, who makes the final decision. We will keep you updated throughout the process.
