Shipping & logistics
Which countries do you ship to?
We ship worldwide from the Netherlands.
What are the shipping costs?
Orders over €150 receive a €6.95 discount on shipping.
Shipping costs are automatically calculated based on the size and weight of your order and are already visible in your cart, even before you enter your details.
We work with 3 categories:
- Small parcels (e.g. engine oil, filters, spark plugs)
- Medium/heavy parcels (e.g. small bumper lips, exhaust systems, coilovers)
- Very large parcels (e.g. bumpers, bonnets/hoods)
These product types determine the final shipping costs. You always pay shipping only once per order.
Which carriers do you use?
We mainly ship with DPD and GLS. Sometimes also with UPS, DHL, PostNL and FedEx.
How can I track my order?
Once your order has been shipped, you will receive an email with the tracking information.
You can also go to My orders in your account, open the order and find the tracking link at the bottom. This information is only available once the order has been shipped.
My tracking is not updating, what should I do?
Sorry to hear that. Sometimes there are delays with the carrier. If the parcel has not moved for more than 72 hours, please contact us.
My parcel is delayed, what now?
Sorry to hear that. Sometimes there are delays with the carrier. If the parcel has not moved for more than 72 hours, please contact us.
I received a delivery notification but I didn’t get my parcel.
Please check the following:
- Did a household member accept the parcel?
- Is it at a pickup point? (check tracking)
- Ask your neighbours if they received it.
- Do you have a video doorbell or camera? Check the footage at the time of delivery.
- Still missing? Please contact us.
What happens if I’m not home during delivery?
In most cases, the carrier will try again or deliver the parcel to a nearby pickup point. Keep an eye on your tracking, as updates may not always be notified.
Can I change my delivery address?
If the parcel has not been shipped yet, this is possible. Please contact us.
Do I have to pay import duties or taxes?
Within the European Union
No, you do not have to pay anything if you live within the European Union. All taxes are already included.
Outside the European Union
If you live outside the European Union, you do not have to pay VAT during your order. However, you may have to pay import duties and/or taxes once the package is delivered to your home.
What happens if my package gets damaged during transport?
That is of course unfortunate and not our intention. Please contact us as soon as possible. Please include some clear photos of the damage, the packaging, and the shipping label. We will review the situation and work together to find a suitable solution.
Do you also ship to parcel points or pick-up locations?
Yes, during checkout you can choose to have your order shipped to a parcel point. Your package will then automatically go to the nearest pick-up point in your region. You will receive a €0.99 discount on the shipping costs.
If you choose home delivery, the carrier will make at least one delivery attempt at the provided address. It is possible that the package will then automatically go to a parcel point.
